Payment of a 50% deposit of the total payable is due at the time of confirming your booking, the balance payment of 50% is payable NOT LATER than 1 calendar month prior to the first airport transfer.

We accept all major credit/debit cards.

Where more than one person is included on the same booking, the person purchasing the booking will be considered to do so on the basis that he/she acts on behalf of all members of the party and as such that all members of the party accept the terms and conditions of PJM Travel – this person will be named the “Lead Passenger” forthwith.

When a booking is made by telephone, any such booking is subject to and the “Lead Passenger” accepts the Terms & Conditions of PJM Travel.

When necessary due to high volumes/any other reason, it is necessary for PJM Travel to outsource the service provided, by operators other than PJM Travel; we do so as agents for the operator concerned whose own terms and conditions will apply and the liability of PJM Travel will be limited to travel on our own services.

The booking confirmation sent to you by PJM Travel will be considered as your ticket and must be presented to the driver for both legs of your journey.

It is the absolute responsibility of the “Lead Passenger” to ensure that the details communicated to PJM Travel on the booking form are correct. PJM Travel accept no responsibility for incorrect information submitted by the “Lead Passenger” that may result in a flight being missed or a driver failing to arrive at the stated collection/departure point to carry out the transfer.

The destination and collection addresses on the PJM Travel Booking Form, form the basis of your booking and this is where you will be collected from and dropped off. Should you need to change ANY details regarding your booking this should be done in writing to PJM Travel at least 7 days prior to any such change.

In the case of the transfer being to a resort requiring “check in” at a reception desk the transfer will be deemed to have been effectively carried out at said Reception desk, and the driver will not be expected to wait for the party to check in and for onward transmission to their designated accommodation.

All luggage must be clearly labelled with the owners name and destination address on arrival at the airport. PJM Travel reserves the right to make an additional charge for what is deemed to be excessive baggage this will be confirmed at the time of booking.

PJM Travel reserves the right, and delegates to its drivers; the right to refuse to transport any person who is deemed to be under the influence of either alcohol or drugs and/or whose behaviour is deemed to be prejudicial to the safety of either the driver or the vehicle and/or other passengers.

Any passenger that soils the interior of the vehicle due to excess alcohol consumption, or drugs will be liable to an on the spot fine of 75 Euros. This fine is payable immediately to the PJM Travel driver. If the passenger refuses to pay or has no method of payment, then the 75 Euro valeting charge will be taken from the credit/debit card which was used to pay for the original booking.

Parents/Guardians of children and adolescents under the age of 18 are responsible for the conduct of these minors whilst travelling with PJM Travel, and will be held responsible for any damage caused by the afore-mentioned minors.

Any damage caused to a PJM Travel vehicle by a passenger must be paid for immediately. If payment cannot or will not be made immediately, PJM Travel will be forced to take all necessary legal action for the recovery of such monies.

Passengers of PJM Travel are not permitted to consume alcohol within any of the PJM Travel vehicles.

Smoking is also not permitted in any of the PJM Travel vehicles.

IT IS THE RESPONSIBILITY OF ALL PASSENGERS TO ENSURE THAT THEY HAVE SUITABLE TRAVEL INSURANCE TO COVER THE COSTS OF REPLACEMENT TRANSFERS IN THE EVENT OF PJM TRAVEL NOT BEING ABLE TO CARRY OUT SUCH TRANSFERS DUE TO DELAYS CAUSED BY:

MISSED/DELAYED/CANCELLED OR RE-SCHEDULED FLIGHTS

Instances beyond the control of PJM Travel are considered to be:

• Flight delays/Cancellations or Postponements
• Accidents causing delay to the vehicle
• Exceptional/Severe weather conditions
• Compliance with the instructions of the Police
• The PJM Travel vehicle being held or delayed by the police or other government official
• Deaths and accidents on the road
• Vandalism and Terrorism
• Unforeseen traffic delays
• Industrial action by a third party
• Problems caused by other customers travelling with PJM Travel
• Any other circumstance likely to affect the safety of the customers of PJM Travel

If PJM Travel fails for any reason within its control to carry out either leg of the transfer, it will endeavour to provide alternative transport by way of private car, train, coach, taxi etc to fulfil its obligation to its customers to transfer them as per the original booking.

Any re-imbursement by PJM Travel to its customer(s) for the cost of such alternative transportation incurred by the affected passenger(s) is limited to no more than the cost of getting to their destination by taxi. In the event that, and not excluding flight delays; the customer is not ready to be collected for whatever reason from the pre-booked collection point and has not made alternative arrangements with PJM Travel to amend their original booking, the PJM Travel driver will not be able to wait more than 15 minutes.

In the event that due to severe weather conditions and/or traffic delays PJM Travel are unable to meet their customer(s) at the agreed collection point at the agreed time it is the responsibility of the customer(s) to make their way to a safe and suitable alternative collection point where the driver will pick them up. In such an eventuality PJM Travel will endeavour to advise the customer where such a suitable location is to be found. However if such a delay causes or is likely to cause a delay in getting to the revised collection point at the agreed time, PJM Travel reserves the right to transport these customers with other customers. This will be decided on an individual basis and is at the sole discretion of PJM Travel.

In the event of a delayed flight, customers accept that due to other bookings that may have already been made, the designated driver may not be able to wait for the arrival of your delayed flight and may well have to leave the airport to attend to the other booking. In this eventuality the driver will return as soon as is practical to carry out the delayed customers transfer.

In the case of missed flights or flight delays that cause you to miss your transfer altogether PJM Travel reserve the right to request that the customer completes a declaration for the purposes of Travel Insurance for the cost of the new transfer.

PJM Travel will provide child safety and/or booster seats for minors free of charge if requested by the customer at the booking confirmation stage. However for the avoidance of doubt and dispute as to the suitability or otherwise of the seats provided by PJM Travel; it is recommended that Parents/Guardians bring their own child safety seats.

Customers reserve the right to cancel their booking at any stage – however cancellation charges will apply.
Cancellation charges/refunds are at the sole discretion of PJM Travel and details of charges/refunds will be communicated to the customer by e-mail.

Refunds, as previously stated; are at the sole discretion of PJM Travel Ltd.

Our standard operating procedure when dealing with refunds due to cancellations or date/flight change details which we are unable to accomodate, are as follows:

Cancellation/Amendment by the customer more than 1 calendar month prior to initial collection we would consider a refund of 100% of the fare paid.

Cancellation/Amendment by the customer less than 1 month, but more than seven days; prior to initial collection we would consider a refund of 50% of the fare paid.

Cancellation/Amendment by the customer within seven days prior to initial collection no refund would be considered.

Where Cancellation/Amendment has been caused by a third party, PJM Travel will not consider any form of refund.

For this reason customers are advised to take out ALL necessary travel insurance with the third party to ensure re-imbursement by said third party in the event of cancellation or amendment to their travel plans which will/has caused the loss of the fare paid.

PJM Travel will only be liable for any reasonable and foreseeable consequential losses incurred by its customer(s) arising directly as a result of a breach in the contract by PJM Travel.

It is strongly recommended that customer(s) of PJM Travel take out their own holiday insurance, as PJM Travel will not be liable for the costs associated with delayed/missed flights and the subsequent replacement transfer costs. In the event of the customer incurring additional costs for a transfer following the delayed/missed flight PJM Travel will provide the customer with documentation outlining these incremental costs for recovery from the customer(s) own travel insurance.

PJM Travel Terms & Conditions are governed by UK law.

In the event of a dispute between PJM Travel and a third party, if not resolved by mutual agreement; the matter will be referred to a mediator. However if mediation is unsuccessful the matter will be referred to a formal litigation process within the UK courts.

None of the above will affect the customer’s statutory rights.